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  • Internet and mobile-phone connection onboard.

    During my recent voyage Bergen-Bodø with RICHARD WITH, I overheard that many distance-passangers asked about internetconnection when they came onboard.

    It would be intersting to hear other excperiences........But here I like to share my own excperiences from several trips.

    MOBILE PHONE :

    With Telenor you almost have mobile-phone connection any time along the coast. At least between Bergen and Tromsø. Sometimes during open sea-sailing it is best out on deck. And sometimes sailing close to steep mountain, the signals disappears.
    In outside cabins the connection is OK. But in inside cabins the signals is very poor unless the ship is staying in a port. Very often there are no signals at all to your mobilephone in inside cabins.
    This can be very useful information.

    INTERNETT :

    1. You are able to buy limited time, to use the ships own satelite-internett. You get a code and a password for use on your own laptop, or on the ships own public computers.
    This net is ok. But can be quite slow if there are many users at the same time.
    But again. You have to PAY for it.

    2. MOBILE BROADBAND
    In Inside cabins the signals are very poor. In ports I often get connected to the fast 3G-nett. But as soon as we were underway, my internetconnection disappeard.
    In outside cabins it is much better.
    And up at deck 7 (Richard With) in the public areas, I was connected to the quite slow Telenor EDGE-net quite far away from land and ports.

    But on RICHARD WITH I realized that I got wireless connection to the ships own satelite-net in the libary. Without paying and using passwords and codes!!!!!!!! I just was connected when I started my laptop. Nowhere else on the ship. Maybe this is because the location of the libary is very close to the Tour Directors office at deck 4.
    So when I found out this little secret, there was no use for my mobile USB-modem. And I got a stabile internet all time.

    CONCLUTION :

    If you want mobile-phone and mobile broadband-connection during the voyage, stay away of those inside cabins.

    If you have a mobile broadband with a mobile USB-modem, you got the best connection at the upper deck.

    If you just want to check emails, facebook and CV for a limited time, you go to the reception and buy for a code and password.

    If you are smart. You bring your laptop to the corner in the libary (Stralsund sisters), and don`t tell this secrets to anybody

  • #2
    What an absolutely splendid compilation of such very useful information!
    You are right H-M, these are matters that passengers often ask each other about, not only reception staff, though I was never able to help from personal experience. Now I’m feeling much better informed!

    Talking of personal experience, some of you know that I had (easily) resisted having a mobile phone until shockingly recently, and I found that it (you can tell I don’t love “it” because I haven’t given it an appealing nickname ) actually functioned onboard Lofoten! - this was not until after I’d seen you in Bodø last summer. “It” is the simplest and most basic of pay-as-you-go thingies, and I still don’t know about calls from within Norway, for the event I mention was a call from D in Scotland. LF was just about to depart Harstad, and I was on deck photographing the southbound ship (RW as it happens!) only just arriving as LF started to pull away from the quay –and at that very moment I got the fright of my life when the phone rang! Good job I had my camera strap securely around my neck!

    I have only faced up to paying the expensive on board internet so as to send a couple of necessary e-mails on the Greenland and Antarctica trips. Generally I consider myself totally out of contact when travelling.
    I must admit though that I have been I hugely impressed by your Mobile Broadband . . .

    Comment


    • #3
      Martin, this report gave me a big smile! And i am quite surprised, that they don't use a safe WLAN while dealing with personal data of passengers.
      Lofoten '07 ...... Nordnorge '11

      Comment


      • #4
        Re: Internet and mobile-phone connection onboard.

        It seems to be a new, and hopefully BETTER, WLAN internet-soulution to be installed at all ships in Hurtigruten.

        I am sorry I am not able to translate this article. Because I don`t understand all this digital terms, even if it is written in Norwegian


        http://www.digi.no/891841/wlan-paa-hurtigruten

        Comment


        • #5
          Re: Internet and mobile-phone connection onboard.

          Thanks Hurtigruten Martin, that's useful information.
          With some knowledge of internet terminology & only a few words of Norwegian (but with the magic of Google Translate) I interpret this as follows:

          there will be a new wi-fi network(LAN) installed on the ships, at the latest N standard, which will replace the current G standard network.
          To translate further. N Standard is the "high end" technology offered to home broadband users and offers speeds within the home higher than most connections from home to internet. G Standard would usually have ben offered on all but most expensive options until recently.
          Both N & G Standard speeds are much faster than the ships' internet connection (via Satellite and with low speed and limited capacity for many people to use at same time.)
          To summarise - the article describes a significant improvement in on board speed but will not, without a significant upgrade to the connection from ships to internet, improve internet access.

          To add my experiences to the "pool of knowledge":

          both wi-fi and cabled internet access on Midnatsol are free (and have been for last 3? years minimum). I do remember paying for access in 2005/2006 but think not since then. Back in 2005 I was told that the internet connection speed was 180kb/s, only 3 times the original dial-up speed and 5-10 times slower than most home internat connections. I don't know if that has been increased since.

          I too have used mobile phone with 3G mobile internet (up to 300kb/s - so twice as fast as recent/current onboard system). This of course is a direct connection to the internet which is why it'll only work close to land - it uses the standard mobile phone signal.

          I've used both UK T-Mobile & Irish Vodafone PAYG, both have good fixed price roaming options. T-Mobile was £10 for 50MB data over a month, which covered most of a return voyage.

          Reagarding Wi-Fi coverage onboard: Lofoten has none (tho' tour guide let me do online flight check-in on their pc in reception) & Midnatsol has coverage in vicinity of Conference area (forward on Deck 5) & Library (midships Deck 8). I could also get signal in my inside cabin forward on Deck 6 - if the door was open! I expect Trollfjord would be the same.
          Hope this is of value.
          Fair Winds & Weather,

          Richard

          TF 09/05; TF BGO-KKN-TOS/KH TOS-BGO 05/06(hit seamen's strike ); TF Xmas/New Year 12/06; MS 05/08; Lofoten 03/10; MS 03/11 TRD-KKN-BGO(broke ship ); MS 01/12 (Astronomy Voyage), LO 03/13 - changed to MS (Astronomy Voyage again!) as LO delayed after maintenance; LO 03/14 BGO-KKN-TRD

          Forthcoming: Lofoten 31/10/15 BGO-KKN-BGO

          Comment


          • #6
            Re: Internet and mobile-phone connection onboard.

            Press release by Aruba:

            03/13/2012
            Oslo, Norway

            Passengers and crew on ‘The World’s Most Beautiful Voyage’ to get connected with
            Aruba Networks

            OSLO, Norway – March 13 , 2012 – Aruba Networks, Inc. (NASDAQ: ARUN) today announced that Hurtigruten, Norway’s coastal shipping service and cruise line, has deployed a new mobile network based on the Aruba Mobile Virtual Enterprise (MOVE) architecture in order to deliver Wi-Fi and guest access services to employees and passengers. The solution was provided by Scandinavian systems integrator, Intelecom Group AS.

            “At Hurtigruten we are always looking to enhance the customer experience, and quality wireless connectivity for our passengers and conference users is a clear winner with everyone,” said Ragnar Norum, communications manager at Hurtigruten. “Whether our customers are simply travelling between ports, on a full 12-day voyage, or using our increasingly popular on-ship conference facilities, we believe that our new Aruba infrastructure, complemented by the Aruba ClearPass Guest visitor and guest management system, will deliver the service level our passengers expect.”

            Hurtigruten has operated regular shipping services along the west coast of Norway for nearly 120 years, and today consists of 13 custom-designed ships that offer both a regular logistics service from Bergen in the south of Norway to Kirkenes in the north, and passenger cruises for visitors from around the world.

            A typical installation on a Hurtigruten ship is comprised of Aruba’s Mobility controller and 802.11n wireless access points. Passengers can self-register for guest access using Aruba’s ClearPass Guest visitor management solution, which is also installed on each ship.

            “Wireless connectivity for laptops, tablets and smartphones is now expected by customers staying in a hotel or on board ship,” explained Andreas Ferm, regional director, Nordics and Baltics, for Aruba. “Though not the first cruise line to offer wireless, the approach they have taken, combining high speed internet access with Aruba’s Wi-Fi and visitor management, is forward thinking.”
            Lofoten '07 ...... Nordnorge '11

            Comment


            • #7
              Re: Internet and mobile-phone connection onboard.

              A little more to add to the virtual pool of knowledge :-)

              It's reported on Hurtigforum.de that there are open wifi networks accessible from the ships in Molde, Honingsvag, Kirkenes & Nesna.

              If travelling on Lofoten there are several ports where you can visit other ships & use their wifi networks (following Hurtigruten Martin's advice ;-).

              I'd be interested in others experience as to which ship's charge for internet cafe or wifi use. So far Midnatsol free, Richard With charges, Lofoten has none. Could it be based on ex-OVDS/TFDS ships?

              Fair Winds & Weather,

              Richard
              Last edited by richws; January 28th, 2013, 23:15. Reason: add hurtigforum.de credit
              Fair Winds & Weather,

              Richard

              TF 09/05; TF BGO-KKN-TOS/KH TOS-BGO 05/06(hit seamen's strike ); TF Xmas/New Year 12/06; MS 05/08; Lofoten 03/10; MS 03/11 TRD-KKN-BGO(broke ship ); MS 01/12 (Astronomy Voyage), LO 03/13 - changed to MS (Astronomy Voyage again!) as LO delayed after maintenance; LO 03/14 BGO-KKN-TRD

              Forthcoming: Lofoten 31/10/15 BGO-KKN-BGO

              Comment


              • #8
                Re: Internet and mobile-phone connection onboard.

                Originally posted by richws View Post
                I'd be interested in others experience as to which ship's charge for internet cafe or wifi use. So far Midnatsol free, Richard With charges, Lofoten has none.
                I've used the ship's wifi for free both on MS Polarlys (Dec. 2010) and MS Vesteraalen (March 2012).

                This is the perfect discussion (I hope) to enquire if there is a way to buy a limited 3G-internet connexion in Norway (for use on my netbook)? For instance a pre-paid 3G-card for a limited time and/or a limited internet traffic? I have a 3G "key" that I can hook on my computer in France but it won't work in other countries. (I hope my question makes sense, I am not a techno-specialist and I'm not sure I have the right way to say it in English).

                Edit : this is for my upcoming trip aboard MS Lofoten!
                MS Lofoten April 2006, March 2012, Feb 2013. MS Polarlys Dec 2010. MS Fram Feb 2009, Sep 2011.
                Upcoming : MS Fram Dec 2013, MS Lofoten Sep 2014
                My travelblog : http://voyageterremer.blogspot.com. Hurtigruten, Antarctica, Svalbard, Norway (and other places...).

                Comment


                • #9
                  Re: Internet and mobile-phone connection onboard.

                  I think Lady C is the CVF expert of pre-paid internet connections?

                  Comment


                  • #10
                    Re: Internet and mobile-phone connection onboard.

                    This is the perfect discussion (I hope) to enquire if there is a way to buy a limited 3G-internet connexion in Norway (for use on my netbook)? For instance a pre-paid 3G-card for a limited time and/or a limited internet traffic? I have a 3G "key" that I can hook on my computer in France but it won't work in other countries. (I hope my question makes sense, I am not a techno-specialist and I'm not sure I have the right way to say it in English).

                    Edit : this is for my upcoming trip aboard MS Lofoten! [/QUOTE]

                    Hi Sarnia,

                    I think we've discussed this elsewhere . I hope this makes some of the terminology (in English) a bit clearer.

                    I also would be interested in a solution using a Norwegian provider - I'm sure some of our Norwegian-based friends will let us know what options there are.

                    When I looked previously there seemed to be limitations around needing Norwegian ID and/or credit card but I may have misunderstood.

                    What may be worth doing now is to check whether your French "key" (if this is like a USB data stick it's called a "dongle" in English) can be used with a SIM card from another company. If it can that's called "unlocked" in English. If not you may have to pay a fee to your provider €10? to unlock it.

                    What this will enable is you to just purchase a prepaid or contract SIM card and not have to buy another device to fit it into.
                    A SIM card is the small card that enables a mobile/cell phone or mobile broadband dongle or mifi (wifi equivalent) to connect to a mobile/GSM network. They are usually sold by mobile service providers (eg Orange, Vodafone, Netcom) but also by specialist companies who sell "roaming" cards for voice and/or data for use in other countries. One I looked at was: http://www.dataroam.co.uk/collection...-data-sim-card

                    For myself at present, as mentioned futher up the thread I use options with my UK (& Irish) providers at a cost of c. £0.20 per Mb in Norway.

                    I look forward to reading others' responses.

                    Richard
                    Fair Winds & Weather,

                    Richard

                    TF 09/05; TF BGO-KKN-TOS/KH TOS-BGO 05/06(hit seamen's strike ); TF Xmas/New Year 12/06; MS 05/08; Lofoten 03/10; MS 03/11 TRD-KKN-BGO(broke ship ); MS 01/12 (Astronomy Voyage), LO 03/13 - changed to MS (Astronomy Voyage again!) as LO delayed after maintenance; LO 03/14 BGO-KKN-TRD

                    Forthcoming: Lofoten 31/10/15 BGO-KKN-BGO

                    Comment


                    • #11
                      Re: Internet and mobile-phone connection onboard.

                      Originally posted by Tommi View Post
                      I think Lady C is the CVF expert of pre-paid internet connections?
                      Oh what a reputation!!!!!…unfortunately these sort of things change so rapidly that WAS rather than IS might be a better description!

                      I’ve only experience of a micro-SIM card from Telenor (to use in my “unlocked” iPad), purchased at a branch of Telekiosken for something like 150 to 200NOK I think it was. The shop just makes a note of one’s passport number and I paid by cash. I was even able to buy another one in advance for someone else’s later use, without having their passport number and just showing mine, and that was OK.

                      My card lasted a year and so covered me for more than one of my frequent visits! (though at the time I purchased the second one I think it might have changed) .

                      Theoretically it could be topped up, by paying (and getting a till receipt with a reference number) at any branch of Narvessen, but then you have the problem of having to phone Telenor’s customer service, and I believe that it is an automated voice procedure and only in Norwegian –far too challenging for me!
                      I currently have no idea if my existing card is even top-up-able any more.
                      Last November, browsing around a phone shop, it appeared that it may be considerably more expensive to buy such a SIM card now …the young sales assistant I chatted to seemed amazed at my great value deal.

                      So I’ll be as interested as any of you to hear about the up to date situation!

                      It would all be a lot better if more countries offered a specifically tourist-orientated pre-pay short term use SIM-card like I was simply and easily able buy at airport arrivals when visiting Thailand!

                      Comment


                      • #12
                        Re: Internet and mobile-phone connection onboard.

                        Originally posted by richws View Post
                        Hi Sarnia,

                        I think we've discussed this elsewhere
                        Oh, right!
                        Thank you all for your help, I'll talk to my provider first and then I'll see what is available in Norway. Last solution : I'll just give up on internet connexion during the trip (which might actually be a good idea).
                        MS Lofoten April 2006, March 2012, Feb 2013. MS Polarlys Dec 2010. MS Fram Feb 2009, Sep 2011.
                        Upcoming : MS Fram Dec 2013, MS Lofoten Sep 2014
                        My travelblog : http://voyageterremer.blogspot.com. Hurtigruten, Antarctica, Svalbard, Norway (and other places...).

                        Comment


                        • #13
                          Re: Internet and mobile-phone connection onboard.

                          No bad idea. These are your holidays and we are a patient crowd of people...
                          Lofoten '07 ...... Nordnorge '11

                          Comment


                          • #14
                            Re: Internet and mobile-phone connection onboard.

                            Quote from Hurtigruten UK "Voyage Information" Booklet that arrived with my March Tickets:
                            "There is an internet cafe on board all ships except MS Lofoten. Be aware that the bandwidth is narrow and reception intermittent. Wireless networks in most public areas to connect laptops, mobile phones etc. will be implemented on all ships, but cannot be guaranteed." Leaflet is dated November 2012.

                            So if we take this at face value there is/will be a wireless network on Lofoten :-)

                            Richard
                            Fair Winds & Weather,

                            Richard

                            TF 09/05; TF BGO-KKN-TOS/KH TOS-BGO 05/06(hit seamen's strike ); TF Xmas/New Year 12/06; MS 05/08; Lofoten 03/10; MS 03/11 TRD-KKN-BGO(broke ship ); MS 01/12 (Astronomy Voyage), LO 03/13 - changed to MS (Astronomy Voyage again!) as LO delayed after maintenance; LO 03/14 BGO-KKN-TRD

                            Forthcoming: Lofoten 31/10/15 BGO-KKN-BGO

                            Comment


                            • #15
                              Re: Internet and mobile-phone connection onboard.

                              Originally posted by richws View Post
                              So if we take this at face value there is/will be a wireless network on Lofoten :-)
                              I will investigate on behalf of CVF!
                              There has been an annoucement along those lines by Hurtigruten France on Facebook last autumn, but when I asked if MS Lofoten was included I didn't get an answer.
                              MS Lofoten April 2006, March 2012, Feb 2013. MS Polarlys Dec 2010. MS Fram Feb 2009, Sep 2011.
                              Upcoming : MS Fram Dec 2013, MS Lofoten Sep 2014
                              My travelblog : http://voyageterremer.blogspot.com. Hurtigruten, Antarctica, Svalbard, Norway (and other places...).

                              Comment

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